Terms of Service

Terms of Service

Effective date: October 20, 2026

These Terms of Service govern your access to and use of The Consignory website, mobile app, and related services. By using The Consignory, you agree to these Terms.

Who Uses The Consignory

The Consignory provides software tools for vintage and consignment shops, boutique staff, consignors, and customers. Boutiques use the service to manage intake, inventory, storefront visibility, holds, purchase requests, appointments, visitor logs, staff access, and related records.

Accounts and Responsibilities

You must be legally capable of agreeing to these Terms. If you use The Consignory for a boutique or another organization, you represent that you have authority to accept these Terms on its behalf.

You are responsible for the accuracy of the information you provide, the security of your login credentials, and activity that occurs under your account. Boutique owners are responsible for managing staff access, shop information, inventory records, customer relationships, consignor records, and compliance with their own business obligations.

Boutique Sales and Inventory

The Consignory is a software platform. Boutiques are responsible for the items they list, item descriptions, pricing, availability, condition, taxes, customer service, fulfillment, returns, refunds, and any agreements with consignors or customers. The Consignory does not sell boutique inventory.

Boutiques are independent businesses. Nothing in these Terms creates an employment, agency, partnership, joint-venture, or franchise relationship between a boutique and The Consignory, and a boutique may not make commitments on our behalf.

Requests and Free Holds

A successfully submitted purchase or hold request opens a private conversation with the boutique and temporarily reserves the item in the app while staff review it. The item is removed from public availability during review. The review window is up to 48 hours, as shown in the request, and may end sooner if the request is withdrawn, declined, or closed. Submitting a request does not complete a purchase.

Approving a purchase request marks the item sold in the boutique's inventory; it does not collect payment or confirm that payment has been received. Approving a hold starts the boutique's displayed hold period. Holds are free, subject to the policy shown when you request them, and end at the displayed expiration time unless released or completed sooner. Arrange any purchase and pickup details directly with the boutique.

The Consignory does not offer checkout, collect customer payments, calculate sales tax, arrange shipping, or synchronize external commerce platforms. Any sale, payment, fulfillment or return is arranged directly with the boutique outside The Consignory. Do not send payment-card details, bank credentials, passwords or identity documents in chat.

The Consignory is free to use. No subscription or payment method is required.

Consignor and Customer Communications

Item inquiries and purchase or hold requests use one private conversation with each boutique. An inquiry alone does not reserve an item or create a purchase or hold request. Conversations remain available after individual requests close, subject to account access and messaging controls.

The first time you send an inquiry, purchase request, hold request, or chat message to a boutique, you confirm that your name, email address, and verified phone number will be shared with the boutique so its authorized staff can respond. This permission is saved for requests and chat with that boutique. Requesting to become a consignor shares your email address and phone number with the boutique. Visitor-log sharing requires a separate permission for each boutique. After you agree, scanning its boutique entry QR shares your profile photo, name, email address, and phone number with that boutique for its visitor log. Your visitor-sharing permission is remembered for future entry scans at that boutique. Boutiques are responsible for using shared information appropriately and in compliance with applicable laws.

Acceptable Use

You agree not to use The Consignory to:

• Violate laws, intellectual property rights, privacy rights, or third-party rights.
• Upload false, misleading, fraudulent, abusive, discriminatory, sexually explicit, threatening, or otherwise harmful content, or harass other users.
• Sell or promote prohibited, unsafe, counterfeit, stolen, or unlawful goods.
• Attempt to access accounts, stores, data, or systems without authorization.
• Interfere with the security, reliability, or operation of the service.

Message Safety and Reporting

You can report inappropriate messages and block further conversation messages using the conversation controls. Blocking messages does not cancel a request or stop essential request-status updates. You can also report safety concerns to [email protected]. We may review reported content, restrict messaging, remove content, or suspend accounts to address abuse and enforce these Terms.

Content and Photos

You represent that you have the rights needed to upload inventory photos, shop content, item details, comments, and other content to The Consignory. You grant us permission to host, display, process, and transmit that content as needed to provide the service.

Service Changes and Discontinuation

The Consignory may modify, suspend, discontinue, or remove features or the entire service at any time, with or without notice, subject to applicable law. We are not obligated to continue providing any specific feature or to operate the service indefinitely.

Beta Features

Some features may be offered as beta, preview, experimental, or early access features. These features may contain bugs, change without notice, or be discontinued.

Data Backup Responsibility

While The Consignory takes reasonable measures to protect stored information, users are encouraged to maintain copies of records they consider especially important. We cannot guarantee that data will never be lost, corrupted, or unavailable.

Service Availability

We work to keep The Consignory available and reliable, but we do not guarantee that the service will always be uninterrupted, error-free, or available at all times. We may update, suspend, or discontinue parts of the service as needed.

Disclaimers and Limitation of Liability

The Consignory is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation. To the fullest extent permitted by law, The Consignory will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. These disclaimers and exclusions do not limit rights or remedies that cannot lawfully be limited or excluded.

Termination

We may suspend or terminate access to The Consignory if we believe an account violates these Terms, creates risk, violates law, or may harm the service, users, boutiques, or others.

Changes To These Terms

We may update these Terms from time to time. We will update the Effective Date whenever these Terms change. If we make material changes, we may provide additional notice through the app, website, or email.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Entire Agreement

These Terms constitute the entire agreement between you and The Consignory regarding your use of the service and supersede any prior or contemporaneous agreements or understandings relating to the service.

If a provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.